Contact information

Contact information
We’re here to help. Reach out anytime — we read and respond to every message during our working hours.

Customer Care
Email: care@remedyshop.in
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
Response Time: Within 24 working hours

Track Your Order
Once your order ships, you’ll receive an SMS and email with your tracking link from BlueDart, Delhivery, or our other logistics partners. If you haven’t received tracking details within 48 hours of placing your order, please email care@remedyshop.in with your Order ID.

Returns & Refunds
For return and refund requests, please refer to our Refund Policy. Unopened products are eligible for return within 15 days of delivery. Opened or used products cannot be accepted for return for hygiene reasons. To initiate a return request, email us with your Order ID at care@remedyshop.in.

Business Address
remedyshop — WELLNESS CLUB
3RD FLOOR SHOP NO.84 GRUHAM ICON LAKE GARDEN AMROLI SURAT SURAT GUJARAT 394107

Please note: this is our operational fulfilment address. We do not have a physical retail store. All products are shipped directly from our fulfilment facility.

Grievance Officer
For grievances or any consumer queries, our Grievance Officer is available as per IT Rules 2021 and Consumer Protection (E-Commerce) Rules 2020.

Grievance email: care@remedyshop.in
For full details, please visit our Grievance Officer page.

Send Us a Message
Use the contact form below for any general queries. Our customer care team will respond within 24 working hours.